Axxess & Inter-tel or Mitel 5000 Telephone and Voice Mail Guide
Preferences:
Set Default Volume on Speakerphone
While in the mode you want to adjust (ie. on an outside call on the handset) press up or down volume to the desired level and press both up and down to save.
To change the ring sound
With the phone idle, press "398". Press your choice of 1-9 on the keypad. Press "#" to accept.
Program Station Speed Dial
With the phone idle, press "383". Enter the speed Dial Number (0-9). Enter Name then accept. then the telephone number (up to 32 digits). Press "#" to accept.
Program System Speed Dial
Do not lift the handset. Press "9801" from a phone with admin features. Enter the 3-digit bin number (001-999). To enter the characters for the location name, use the keypad. Press the "#" key to save the name. Enter the telephone number to be stored. Press the "#" key to save the number.
Program DSS Buttons
With the phone idle, press "397". Press the button you want to program. Enter the 3-digit extension number.
Put the System In Night Mode
For System Administrator use only. Press the "Night" Key. (Or "9860") The "Night" key should now be illuminated.
Deactivate Night Mode
Press the "Night" key. (Or "9860") The key should no longer be illuminated.
Change the name on your telephone's display
Note: User names must be programmed from a phone that has been designated an Administrator phone in database programming. A password may or may not be required.
Receiving and Making Calls
Reach Another Extension in the Building
Dial the extension number or press a DSS key. Either pick up the handset to talk or stay on speakerphone
Leave A Voice Mail Message For an Internal Extension
Press the Voice Mail button (if programmed) Press the desired extension number and follow the prompts.
Answer An Incoming Call
Lift handset while it is ringing. If your set is not ringing, lift the handset and press the flashing line key.
Taking Multiple Incoming Calls
Put the first call on hold, pressing the "HOLD" key. Pick up the second call by pressing the blinking line key. Put the second call on hold by pressing the "HOLD" key. Go back to the first call by pressing its line key.
Pick Up a Call That is Ringing at Another Extension
Press the "Answer" key, then the extension that the call is ringing at.
Pick Up a Call That is Holding On Another Extension
Press the "Answer" key, then the extension that the call is holding on.
Make an Outgoing Call
Lift handset and press the "Outgoing" button. Dial the phone number.
Place a Conference Call
While on the first call, press the "CNF" button. Place an intercom or outside call. Press the "CNF" button. Press "CNF" again and the conference call will be established.
Use Station Speed Dials
Lift the handset. Press and idle line key. Press the speed dial key or "Infinity" and "382, then the speed dial bin number (0-9).
Use System Speed Dials
Lift the handset or press the "SPKR" key. Press an idle line key. Press "381". Press the 3-digit bin number (000-999). Press the "#" key to dial the number.
Call Handling
Transfer a Call to Another Extension
Press the "Transfer" key and then dial the extension number, or press the DSS key. Announce the call or hang up.
Transfer a Call To Voice Mail
Press the Voice Mail button, then press the desired extension number and hang up.
Use the Call Forwarding Feature
Press "FWD". Enter the destination extension. To forward to an outside telephone number, select an outgoing line and dial the telephone number.
Forward all your calls to voice mail
Put your phone in DND.
Cancel Call Forwarding
Press the "FWD" key, then the "SPKR" key.
Other Features
Page Someone
Lift the handset. Press the "infinity" key or press page zone "70 - 74". When you begin speaking, your voice will be heard over all the speakers on the phone system.
Disable Page
From the phone, press "325". To receive Pages again, repeat the same process again.
This will enable and disable Pages to be received on the Keyset. There is no feature code to disable the Keyset from making Pages.
Use the DND Key
Press the "DND" key if you are going to be away from your desk. When you return, press the "DND" key again. The key will no longer be lit and you will be able to receive calls.
Voice Mail
IMPORTANT NOTE: Since the Axxess Phone System is so flexible, this number may not be the same in your system. Find out from your Phone System Administrator what the extension number for Voice Mail, You may have a button labeled Voice mail.
Access my Voice Mail when the Message Indicator Light is Flashing
Press the "SPKR" key or lift the handset. Press the "MSG" key and follow the prompts.
Access my Voice Mail when the Message Indicator Light is Not Flashing
Press Voice mail. When the Auto Attendant begins speaking, press the "*" key. Enter your 4-digit mailbox. Follow the voice prompts.
Access my Voice Mail from Outside the Office
Dial in: If you have an auto attendant then press "*" key and follow the prompts.
If someone answers live then have them transfer you to the voice mail system, press the "*" key and follow the prompts.
Initialize my Voice Mailbox
Press Voice mail. When the Auto Attendant begins speaking, press the "*" key. Enter your extension number then your temporary password (your extension number) and press "#". Follow the prompts. State your full name and extension number when prompted for your name.
What Should I Record As My Greeting?
"Hello, you have reached (Your Name). I'm sorry I've missed your call. Please leave your name, number and a detailed message and I will get back to you as soon as possible.
Instructions provided on this will not work on all configurations. Some features may require additional hardware or specific software versions.
Please Note: If you need more information than is supplied here, we will be happy to assist you by telephone at 407-761-5550
for a nominal fee of $45 for up to 30 minutes.
Set Default Volume on Speakerphone
While in the mode you want to adjust (ie. on an outside call on the handset) press up or down volume to the desired level and press both up and down to save.
To change the ring sound
With the phone idle, press "398". Press your choice of 1-9 on the keypad. Press "#" to accept.
Program Station Speed Dial
With the phone idle, press "383". Enter the speed Dial Number (0-9). Enter Name then accept. then the telephone number (up to 32 digits). Press "#" to accept.
Program System Speed Dial
Do not lift the handset. Press "9801" from a phone with admin features. Enter the 3-digit bin number (001-999). To enter the characters for the location name, use the keypad. Press the "#" key to save the name. Enter the telephone number to be stored. Press the "#" key to save the number.
Program DSS Buttons
With the phone idle, press "397". Press the button you want to program. Enter the 3-digit extension number.
Put the System In Night Mode
For System Administrator use only. Press the "Night" Key. (Or "9860") The "Night" key should now be illuminated.
Deactivate Night Mode
Press the "Night" key. (Or "9860") The key should no longer be illuminated.
Change the name on your telephone's display
Note: User names must be programmed from a phone that has been designated an Administrator phone in database programming. A password may or may not be required.
- With the phone idle, press "9932" to enter programming. (If you get a "Reserved Feature" message when you dial "9932" to enter programming, the phone you are using is not programmed as an administrator phone.)
- Enter password if prompted.
- Press "1" for station programming.
- Dial the extension number of the station you wish to program.
- Press "#".
- Dial "2" for station information.
- Dial "2" to change user name.
- Dial in the new user name.
- Press "#" to accept.
Receiving and Making Calls
Reach Another Extension in the Building
Dial the extension number or press a DSS key. Either pick up the handset to talk or stay on speakerphone
Leave A Voice Mail Message For an Internal Extension
Press the Voice Mail button (if programmed) Press the desired extension number and follow the prompts.
Answer An Incoming Call
Lift handset while it is ringing. If your set is not ringing, lift the handset and press the flashing line key.
Taking Multiple Incoming Calls
Put the first call on hold, pressing the "HOLD" key. Pick up the second call by pressing the blinking line key. Put the second call on hold by pressing the "HOLD" key. Go back to the first call by pressing its line key.
Pick Up a Call That is Ringing at Another Extension
Press the "Answer" key, then the extension that the call is ringing at.
Pick Up a Call That is Holding On Another Extension
Press the "Answer" key, then the extension that the call is holding on.
Make an Outgoing Call
Lift handset and press the "Outgoing" button. Dial the phone number.
Place a Conference Call
While on the first call, press the "CNF" button. Place an intercom or outside call. Press the "CNF" button. Press "CNF" again and the conference call will be established.
Use Station Speed Dials
Lift the handset. Press and idle line key. Press the speed dial key or "Infinity" and "382, then the speed dial bin number (0-9).
Use System Speed Dials
Lift the handset or press the "SPKR" key. Press an idle line key. Press "381". Press the 3-digit bin number (000-999). Press the "#" key to dial the number.
Call Handling
Transfer a Call to Another Extension
Press the "Transfer" key and then dial the extension number, or press the DSS key. Announce the call or hang up.
Transfer a Call To Voice Mail
Press the Voice Mail button, then press the desired extension number and hang up.
Use the Call Forwarding Feature
Press "FWD". Enter the destination extension. To forward to an outside telephone number, select an outgoing line and dial the telephone number.
Forward all your calls to voice mail
Put your phone in DND.
Cancel Call Forwarding
Press the "FWD" key, then the "SPKR" key.
Other Features
Page Someone
Lift the handset. Press the "infinity" key or press page zone "70 - 74". When you begin speaking, your voice will be heard over all the speakers on the phone system.
Disable Page
From the phone, press "325". To receive Pages again, repeat the same process again.
This will enable and disable Pages to be received on the Keyset. There is no feature code to disable the Keyset from making Pages.
Use the DND Key
Press the "DND" key if you are going to be away from your desk. When you return, press the "DND" key again. The key will no longer be lit and you will be able to receive calls.
Voice Mail
IMPORTANT NOTE: Since the Axxess Phone System is so flexible, this number may not be the same in your system. Find out from your Phone System Administrator what the extension number for Voice Mail, You may have a button labeled Voice mail.
Access my Voice Mail when the Message Indicator Light is Flashing
Press the "SPKR" key or lift the handset. Press the "MSG" key and follow the prompts.
Access my Voice Mail when the Message Indicator Light is Not Flashing
Press Voice mail. When the Auto Attendant begins speaking, press the "*" key. Enter your 4-digit mailbox. Follow the voice prompts.
Access my Voice Mail from Outside the Office
Dial in: If you have an auto attendant then press "*" key and follow the prompts.
If someone answers live then have them transfer you to the voice mail system, press the "*" key and follow the prompts.
Initialize my Voice Mailbox
Press Voice mail. When the Auto Attendant begins speaking, press the "*" key. Enter your extension number then your temporary password (your extension number) and press "#". Follow the prompts. State your full name and extension number when prompted for your name.
What Should I Record As My Greeting?
"Hello, you have reached (Your Name). I'm sorry I've missed your call. Please leave your name, number and a detailed message and I will get back to you as soon as possible.
Instructions provided on this will not work on all configurations. Some features may require additional hardware or specific software versions.
Please Note: If you need more information than is supplied here, we will be happy to assist you by telephone at 407-761-5550
for a nominal fee of $45 for up to 30 minutes.